Responsible Gambling

Effective date: 27 October 2026

BDMbet is committed to promoting responsible gambling and supporting customers who choose to gamble with us. Gambling should be treated as entertainment only. It should never be seen as a way to make money, solve financial problems, or recover losses. If gambling stops being fun, or if you feel that it is affecting your wellbeing, finances, relationships, work, or mental health, please take immediate action and seek support.

1. Our commitment

We aim to provide a safer gambling environment by encouraging informed choices, early intervention, and access to support. We take gambling harm seriously and we expect all customers to gamble responsibly and within their personal limits. We also encourage family members and friends to seek help if someone else’s gambling is affecting them.

2. Gambling responsibly means

Responsible gambling means setting clear limits before you play, staying in control, and stopping when the entertainment no longer feels enjoyable. It also means only gambling with money you can afford to lose, avoiding gambling while distressed, and never chasing losses.

3. Know the risks

Gambling can become harmful quickly, even for people who only gamble occasionally. The risk increases if you:

• gamble to escape stress, anxiety, loneliness, or depression
• spend more time or money than you planned
• borrow money, sell possessions, or use credit to gamble
• hide your gambling from family or friends
• chase losses or feel unable to stop
• argue with others about gambling
• experience guilt, shame, sleep problems, or mood changes because of gambling

If one or more of these signs applies to you, it may be time to pause and seek support.

4. Practical tips for staying in control

• Set a budget: Decide in advance how much you can afford to lose and do not exceed it.
• Set a time limit: Decide how long you will play and stop when the limit is reached.
• Do not chase losses: Accept losses as part of gambling and never try to win back money by gambling more.
• Keep gambling separate: Do not use money needed for rent, bills, food, transport, or family expenses.
• Avoid gambling when emotional: Do not gamble when angry, upset, stressed, tired, or under the influence of alcohol or drugs.
• Take breaks: Step away regularly to reassess how you feel and how much you have spent.
• Balance your activities: Keep gambling as one of many leisure activities, not your main source of entertainment.
• Tell someone you trust: Share your limits with a friend or family member who can help you stay accountable.

5. Account tools and control options

If you have an account, we encourage you to use the responsible gambling tools available to you. Depending on the services available on your account, these may include:

• deposit limits
• loss limits
• session limits
• wager limits
• cooling-off periods
• temporary or permanent self-exclusion

These tools are designed to help you stay in control. If you are unsure which option is right for you, consider starting with a short break and then increasing restrictions if needed.

6. Self-exclusion

If gambling is causing harm, or if you feel you are losing control, self-exclusion may be the best next step. Self-exclusion is a formal process that restricts your access to gambling services for a chosen period. During self-exclusion, you should not try to open a new account, and you should avoid any activity that may undermine the exclusion.

You may also consider broader steps such as asking your bank to block gambling transactions or removing payment methods from your device or account.

7. Protecting minors and vulnerable people

Gambling products and services are intended only for adults aged 18 and over. It is your responsibility to ensure that minors do not access gambling accounts, devices, or payment methods. We also encourage parents and guardians to use device-level controls, account security settings, and open conversations about gambling risks.

People experiencing high stress, financial hardship, mental health difficulties, substance use issues, grief, or relationship breakdown may be more vulnerable to gambling-related harm. If this applies to you, consider avoiding gambling entirely until you feel stable and supported.

8. Safer play reminders

Please remember the following:

• There is no guaranteed way to win.
• Previous losses do not make a win more likely.
• Gambling outcomes are based on chance and uncertainty.
• Winnings should never be relied on as income.
• Stopping on time is as important as starting with limits.

9. When to stop gambling

You should stop gambling immediately if you notice that:

• you are spending more than you can afford
• you are thinking about gambling constantly
• you feel anxious, guilty, or ashamed after gambling
• you are hiding gambling activity from others
• gambling is affecting your sleep, work, studies, or relationships
• you are chasing losses or increasing stakes to feel the same excitement

Taking a break early is often the most effective way to prevent more serious harm.

10. If you think you may have a gambling problem

If gambling is becoming difficult to control, take immediate steps to reduce access and contact support. Helpful actions can include:

• setting strict account limits
• taking a cooling-off break or self-excluding
• handing control of finances to a trusted person temporarily
• blocking gambling merchants through your bank
• removing gambling apps and blocking gambling content on your device
• speaking to a qualified counsellor as soon as possible

If you feel overwhelmed, do not wait. Seeking help early is a strong and positive step.

11. Support for family and friends

Gambling harm can affect partners, children, relatives, and friends. If someone close to you is gambling in a harmful way, encourage calm and honest communication. Avoid blame, but do not ignore warning signs. Support can include helping them access counselling, discussing money management, and encouraging self-exclusion.

Family members and friends may also need support for themselves. If you are affected by someone else’s gambling, you are entitled to seek help too.

12. Confidential help and support in Australia

If you need support, the following services are available in Australia:

• Gambling Helpline: 1800 858 858 — free, confidential, 24 hours a day, 7 days a week.
• Gambling Help Online: free online support available 24/7 across Australia, including live chat with trained counsellors.
• National Relay Service: for people with a hearing or speech impairment, use the National Relay Service to contact the Gambling Helpline.
• Translating and Interpreting Service: 131 450 — if you need an interpreter, you can use this service to help access support.

For people in different states and territories, local gambling counselling services and self-exclusion options may also be available through government-supported services.

13. Emergency help

If you or someone else is in immediate danger, or if gambling-related distress is causing thoughts of self-harm, call emergency services immediately on 000. If possible, do not stay alone and contact a trusted person right away.

14. Our expectations of customers

By using BDMbet, you agree to gamble responsibly, to comply with any limits or exclusion measures you choose, and to use the service only if you are legally allowed to do so in your jurisdiction. If we identify behaviour that suggests possible harm, we may contact you, provide information, or apply additional responsible gambling measures where appropriate.

15. Our ongoing approach

We regularly review responsible gambling information and support options to help keep our messaging clear and useful. We encourage customers to revisit their limits from time to time and to seek help early if gambling starts to feel stressful, compulsive, or out of control.

If gambling is no longer entertainment, stop now and get support. Help is available, confidential, and free.