Privacy Policy

Effective date: 27 October 2026
Last updated: 27 October 2026

This Privacy Policy explains how BDMbet collects, uses, discloses, stores, protects, and otherwise handles personal information when you use our services, access our platform, interact with our customer support team, or otherwise engage with us in connection with our gambling and entertainment services offered to users in Australia.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as any other applicable Australian privacy and consumer protection requirements. This Policy is written in clear language and is intended to help you understand what information we collect, why we collect it, how we use it, who we share it with, and what choices and rights you may have.

1. Who we are

In this Privacy Policy, “BDMbet”, “we”, “us”, and “our” refer to the operator responsible for the collection and handling of personal information in connection with the BDMbet service for Australia.

For privacy requests, you may contact us using the details below:

Privacy Officer
BDMbet Privacy Team
Email: privacy@bdmbetcasinoau.com
Postal address: Privacy Officer, BDMbet, Australia
Customer support: support@bdmbetcasinoau.com

If you contact us about privacy matters, please include enough information for us to identify you and understand your request.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect and handle when you:

• register for an account;
• use our website, mobile site, or any related services;
• participate in games, promotions, bonuses, loyalty programs, or tournaments;
• deposit or withdraw funds;
• contact customer support or the responsible gambling team;
• complete identity, age, or verification checks;
• take part in surveys, feedback, complaints, or dispute processes; or
• otherwise interact with BDMbet in Australia.

This Policy does not apply to third-party websites, apps, or services that may be linked to or integrated with our services. Those third parties are responsible for their own privacy practices.

3. What personal information we collect

The personal information we collect depends on how you use our services and what is required by law, contract, or operational need. We may collect the following categories of information:

3.1 Information you provide directly

• full name;
• date of birth;
• residential address;
• email address;
• telephone number;
• username and account credentials;
• identity document details;
• payment details, where relevant to deposits and withdrawals;
• source of funds or source of wealth information, where required;
• communication preferences;
• customer support messages, chat transcripts, emails, and complaint details;
• responses to verification, anti-fraud, or responsible gambling checks;
• information you provide in surveys, promotions, or marketing preferences; and
• any other information you choose to submit to us.

3.2 Information collected automatically

• device type and model;
• browser type and version;
• IP address;
• time zone and language settings;
• operating system;
• session activity, clickstream, and navigation data;
• pages viewed, features used, and transaction history;
• cookies and similar technologies;
• approximate location inferred from technical data;
• log files, crash reports, and performance diagnostics; and
• security and anti-bot indicators.

3.3 Information from third parties

• identity verification and document validation providers;
• payment service providers, banks, and financial intermediaries;
• fraud prevention and risk monitoring services;
• sanctions, watchlist, age-check, and compliance screening services;
• marketing and analytics providers;
• customer due diligence and responsible gambling support providers;
• publicly available sources, where permitted by law; and
• other third parties lawfully authorised to share information with us.

3.4 Sensitive information

In some cases, we may collect sensitive information where permitted or required by law, or where you have consented, such as:

• information relevant to responsible gambling support;
• health-related information if you voluntarily disclose it in a support or self-exclusion context;
• information about legal or regulatory matters affecting your account; and
• other sensitive information necessary for compliance, safety, or dispute resolution.

We only collect sensitive information where it is reasonably necessary for our functions or activities and where allowed by law.

4. How we collect personal information

We collect personal information in a number of ways, including:

• directly from you when you create an account or contact us;
• through your use of our services and website;
• through cookies, analytics tools, and similar technologies;
• from payment and verification providers;
• from fraud, compliance, and risk screening systems;
• from other persons authorised by you to act on your behalf;
• from legal, regulatory, or government bodies where appropriate; and
• from publicly available sources where lawful and relevant.

Where reasonable and practicable, we collect personal information directly from you.

5. Why we collect and use personal information

We collect, use, and disclose personal information for the following purposes:

• to create and manage your account;
• to verify your identity, age, and eligibility to use our services;
• to process deposits, withdrawals, refunds, and adjustments;
• to provide gaming, account, loyalty, bonus, and support services;
• to operate, monitor, secure, and improve our platform;
• to detect and prevent fraud, cheating, money laundering, account misuse, and other unlawful activity;
• to comply with legal and regulatory obligations, including record-keeping, reporting, audit, and KYC/AML requirements;
• to conduct responsible gambling monitoring and interventions;
• to communicate with you about your account, transactions, and service-related matters;
• to send marketing communications where permitted and where you have not opted out;
• to personalise your user experience and content;
• to handle complaints, disputes, chargebacks, and investigations;
• to defend or establish legal rights and claims;
• to run promotions, surveys, and product research;
• to analyse usage trends and improve service quality; and
• for any other purpose you consent to or that is otherwise permitted by law.

6. Legal bases and grounds for processing

Where Australian law requires us to identify a lawful basis or permitted purpose for handling personal information, we generally rely on one or more of the following:

• performance of our contract with you;
• compliance with legal obligations;
• our legitimate interests in operating a secure, lawful, and efficient service;
• your consent, where required;
• protection of the vital interests of an individual, where relevant;
• the establishment, exercise, or defence of legal claims; and
• other permitted grounds under applicable Australian law.

7. Cookies and similar technologies

We use cookies, pixels, local storage, tags, SDKs, and similar technologies to operate our services and improve your experience. These technologies may be used to:

• keep you signed in;
• remember preferences and settings;
• measure performance and site usage;
• protect against fraud and abuse;
• support security and session management;
• analyse traffic and user behaviour; and
• deliver or measure content and promotional features.

You may be able to disable some cookies through your browser settings, but doing so may affect the availability or functionality of certain features.

8. Marketing communications

Where permitted by law, we may send you promotional communications about bonuses, offers, products, events, or service updates. We will not send marketing communications where you have opted out or where we are otherwise prohibited from doing so.

You may opt out of marketing emails or messages at any time by using the unsubscribe option in the communication or by contacting us directly. Please note that you may still receive non-marketing messages relating to your account, transactions, security, legal notices, or service updates.

9. Disclosure of personal information

We may disclose personal information to the following categories of recipients where necessary and lawful:

• related entities, affiliates, and service operators within BDMbet;
• IT hosting, cloud, storage, and technical support providers;
• payment processors, banks, card schemes, and financial intermediaries;
• identity verification, KYC, AML, fraud, and risk service providers;
• analytics, advertising, and marketing partners;
• professional advisers, auditors, insurers, and consultants;
• complaint-handling and dispute resolution service providers;
• law enforcement, regulators, courts, tribunals, and government agencies;
• self-exclusion, responsible gambling, and harm-minimisation service providers;
• affiliates and business partners where appropriate and lawful;
• any person authorised by you; and
• any other recipient permitted by law or required to carry out our services.

We only disclose personal information where necessary for the relevant purpose and subject to appropriate confidentiality and security safeguards.

10. Overseas disclosure

We may store, process, or disclose personal information in countries outside Australia, including countries where our service providers, technical infrastructure, or support functions are located. This may occur because:

• our systems are hosted or maintained offshore;
• support, fraud, analytics, or verification services operate internationally;
• some group or service functions are performed outside Australia; or
• we otherwise use trusted third-party providers with overseas operations.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient protects the information in a manner consistent with applicable privacy standards and that disclosure is made only for lawful purposes.

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures may include:

• access controls and role-based permissions;
• encryption in transit and, where appropriate, at rest;
• network and application monitoring;
• fraud and anomaly detection controls;
• secure storage practices;
• staff confidentiality obligations and training;
• incident response and escalation procedures; and
• periodic reviews of security controls and supplier safeguards.

No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Retention of personal information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to:

• provide our services;
• meet legal, tax, accounting, record-keeping, and regulatory obligations;
• resolve disputes;
• prevent fraud and misuse;
• enforce our terms and conditions;
• support responsible gambling and harm-minimisation processes; and
• defend legal claims.

When personal information is no longer needed, we will take reasonable steps to delete, de-identify, or securely destroy it, unless retention is required or permitted by law.

13. Identity verification and age checks

We may collect and verify identity and age-related information to ensure that users are eligible to use our services and to meet regulatory requirements. This may include checking details against third-party verification systems or databases and may involve validation of identity documents and related information.

If you are unable to provide the information needed for verification, we may be unable to open, maintain, or fully activate your account, or we may suspend access until verification is complete.

14. Responsible gambling and harm minimisation

We are committed to responsible gambling and to supporting users who may be at risk of harm. We may monitor account activity to identify patterns indicating possible gambling harm and may use personal information to:

• apply account limits or cooling-off measures;
• offer reminders or responsible gambling tools;
• restrict or suspend accounts where necessary;
• respond to self-exclusion requests;
• support intervention and safer gambling communications;
• comply with applicable laws and industry requirements; and
• refer you to support services where appropriate.

If you need help, you may contact the National Gambling Helpline on 1800 858 858 or use Gambling Help Online, which provides free 24/7 chat and email counselling and support. You may also refer to BetStop, the National Self-Exclusion Register, administered under Australia’s interactive gambling framework. These services are independent of BDMbet.

15. Access and correction

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date, misleading, or irrelevant, subject to any exceptions under law.

To make an access or correction request, please contact our Privacy Officer using the details above. We may need to verify your identity before responding. If we refuse your request, we will tell you why, where required by law, and explain how you can complain.

16. Complaints

If you believe we have breached this Privacy Policy or mishandled your personal information, you may make a complaint to us by contacting our Privacy Officer. Please describe your concern clearly and provide any relevant supporting information.

We will acknowledge your complaint and investigate it within a reasonable timeframe. If you are not satisfied with our response, you may have the right to refer the matter to the Office of the Australian Information Commissioner or another relevant authority, depending on the nature of your complaint.

17. Direct marketing and consent preferences

You may choose not to receive promotional communications from us. We will take reasonable steps to act on your preferences as soon as practicable. Changes to your marketing preferences do not usually affect important service messages or legally required notices.

If you opt in to certain communications, you may later withdraw your consent where applicable. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.

18. Children and underage users

Our services are intended only for adults who are legally permitted to use them. We do not knowingly collect personal information from children or persons under the legal gambling age. If we learn that we have collected such information inadvertently, we will take appropriate steps to delete it or handle it in accordance with law.

If you believe a minor has provided us with personal information, please contact us immediately.

19. Automated decision-making

We may use automated tools and systems to support fraud detection, verification, security monitoring, risk assessment, and responsible gambling measures. These tools may help us identify unusual patterns or potential compliance issues.

Where an automated process materially affects your account or access, we will take reasonable steps to ensure appropriate human review is available where required or appropriate.

20. Third-party payment providers

If you use a payment method or service provided by a third party, that third party may collect and process your personal information under its own privacy arrangements. We are not responsible for the privacy practices of those providers, and you should review the privacy terms that apply to them.

21. Social media and communications

If you communicate with us through social media, messaging tools, or other external communication platforms, the information you provide may be subject to the privacy settings and policies of those platforms as well as this Privacy Policy, where applicable.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business operations. When we do, we will revise the “Last updated” date at the top of this page. If the changes are material, we may also provide additional notice where required or appropriate.

Your continued use of our services after an updated Privacy Policy takes effect means you acknowledge the updated version, to the extent permitted by law.

23. Your responsibilities

You are responsible for ensuring that the information you provide to us is accurate and up to date. You should also keep your account credentials secure and let us know promptly if you believe your account has been compromised or if your personal information has changed.

24. Additional information for Australian users

This Privacy Policy is intended for users in Australia and is designed to align with Australian privacy expectations and the APP framework. If any part of this Policy is inconsistent with a mandatory legal requirement that applies to us, the legal requirement will prevail to the extent of the inconsistency.

For gambling-related compliance and harm-minimisation support in Australia, you may also use the following official services:

• National Gambling Helpline: 1800 858 858
• BetStop: National Self-Exclusion Register
• Office of the Australian Information Commissioner
• Australian Communications and Media Authority

25. Contact us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:

BDMbet Privacy Officer
Email: privacy@bdmbetcasinoau.com
Support: support@bdmbetcasinoau.com
Postal address: Privacy Officer, BDMbet, Australia

We will do our best to respond promptly and helpfully.